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For the week of Monday, March 8, 2010
Setting Realistic Customer Expectations
We speak withTom Stephani
Where do 'customers from hell' come from?  It
could be that we create them ourselves by not
setting, reinforcing and fulfilling customer
expectations.  Tom Stephani has been building
homes for decades and shares his formula for
achieving customer satisfaction by helping clients
understand what to expect.          
   Read More...
Have a question or comment?  Contract:  Jerry Rouleau at 860-589-7391    jerryrouleau@comcast.net
                                           
Scott Stroud  at   606-677-0447    sstroud@builderradio.com
BuilderRadio Faculty & Consultants:

Christine Hamilton (New!)
www.ChristineHamilton.com
Roger Lyon  (New!)
Penn Lyon Consulting Group
Erik Cofield  (New!)
BuildTopia
Ross Robbins
The Homebuilder Coach
Mary LeBlanc
LeBlanc & Associated
Robert August
S. Robert August & Company
Bob Hafer
Robert E. Hafer & Associates LLC
Brian Flook
Brian Flook Group | Power Marketing
Bill Webb
William N. Webb & Co., Inc.
Roger Fiehn
Roger Fiehn & Associates
Melinda Brody
Melinda Brody & Company, Inc.
Charlie Roter
Charles L. Roter & Associates LLC
Doris Pearlman
Possibilities for Design, Inc.
Tom Stephani
Custom Construction Concepts, Inc.
Bonnie Alfriend
Alfriend Sales & Marketing Solutions
Meredith Oliver
Meredith Communications, Inc.
Jerry Rouleau
J. Rouleau & Consultants, LLC
Scott Stroud
BuilderRadio | Selling More Homes Network
more info...
p. 606-677-0447
Tom Stephani
Jerry   Scott                    Jerry    Scott
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